TALENT PRO

Vacancy

1

Job Context

TALENT PRO is a Software company of From Full Stack DevOps, Cloud Computing, and Web & Software Solutions to AR/VR/MR/ML & Game Development for Any Industry.

 

Key Responsibilities: 

Handle Customer Calls & Messages

• Answer incoming calls, emails, or chat
• Listen carefully to customer problems
• Provide clear and polite responses

 

Provide Technical Support

• Help users with:
• Login issues
• Software errors
• Basic troubleshooting
• Guide customers step-by-step

 

Troubleshoot & Solve Problems

• Identify the issue quickly
• Fix simple problems directly
• Escalate complex issues to technical team

 

Record & Track Issues

• Log customer complaints in system (CRM)
• Keep proper notes of each interaction
• Follow up if needed

 

Product Knowledge

• Understand the company’s software features
• Explain how to use tools or functions
• Educate customers

 

Customer Satisfaction

• Maintain a friendly and professional tone
• Handle angry or confused customers calmly
• Ensure customer feels helped

 

Follow-Up Support

• Call or message customers after solving issues
• Make sure the problem is fully resolved

 

Meet Performance Targets

• Call handling time
• Customer satisfaction (CSAT)
• Issue resolution rate

 Employment Status                         

• Full-time

Work Type

• Office Work

Gender

• Male and Female

Office Work

• 9:00AM -6:00PM

Off Day

• Friday

 

Education:

• Graduation in Marketing or BBA from any discipline or relevant field

Experience

• Experience 1-3 years in call center or Customer Services

Required Skills

• Strong communication and presentation skills
• Ability to motivate and train teams
• Analytical and problem-solving skills

Job Location

• Banani DOHS Dhaka

Salary:

• Negotiable

 

Compensation and Others Benefits

• Weekend: 2 Days.
• Lunch Full Subsidized. Afternoon Snacks.
• Salary Review yearly
• Bonus Festival

 

Skill Requirement

• Computer Literacy is a must