Delmon Housing Ltd

Vacancy

1

Job Context

Delmon is looking for enthusiastic, customer-focused, and self-motivated Call Center Representatives to provide exceptional customer support. The ideal candidate will handle customer inquiries, resolve complaints, maintain customer relationships, and ensure a positive customer experience while achieving individual and team performance goals.

Job Responsibilities

• Answer inbound calls and make outbound calls to customers.
• Respond to customer inquiries in a professional and courteous manner.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and ensure timely follow-up.
• Maintain customer records and update the CRM system.
• Process customer requests, orders, and service-related issues.
• Achieve daily and monthly call quality and productivity targets.
• Escalate complex customer issues to the appropriate department.
• Maintain confidentiality of customer information.
• Perform any other tasks assigned by the management.

 

Employment Status



• Full-Time

Work Type



• Work at Office

Gender



• Male/Female

Office Time



• 9:00 AM -6:30 PM

Education

• HSC / Diploma / Bachelor's Degree in any discipline.
• Candidates from all educational backgrounds are encouraged to apply.

Experience

• Freshers are encouraged to apply.
• Candidates with 1–3 years of experience in Call Center, Customer Service, Customer Support, BPO, Telemarketing, or CRM will be given preference.

Additional Requirements

• Age 18–35 years.
• Excellent communication skills in Bangla.
• Good spoken and written English.
• Strong customer handling and interpersonal skills.
• Basic computer knowledge and typing speed.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure and in rotational shifts.
• Positive attitude with excellent problem-solving ability.
• Strong teamwork and time management skills.

Skills

• Customer Service
• Customer Support
• Call Center Operations
• Telemarketing
• CRM
• Microsoft Office
• Communication Skills
• Problem Solving
• Data Entry

Job Location



• Dhaka

Salary



• BDT 18,000–30,000 (Negotiable Based on Experience)

Compensation and Others Benefits

• Attractive Performance Bonus
• Festival Bonus
• Attendance Bonus
• Incentive Based on Performance
• Annual Salary Review
• Career Growth Opportunities
• Professional Training
• Other benefits as per company policy

Skill Requirement

• Computer Literacy is a must