Halda Valley Food & Beverage Ltd

Vacancy

31

Job Context

Vacancy

Not specific

Job Pro

Halda Valley Food & Beverage Ltd. is looking for Customer Relationship Officer, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A Customer Relationship Officer is charged with establishing customer service guidelines within an organization. This individual will be responsible for corresponding with inbound and outbound calls.

Job Responsibilities

• Candidates have to make Inbound and outbound calls.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Keeping customers updated on the latest products in order to increase sales.
• Knowing your competition and strategizing accordingly.
• Determines a course of action to resolve customer problems
• Generates reports for upper management.
• Create, update and maintain call script
• Maintains database of customers for follow up.
• Analyzes the results of different campaigns
• Meets deadlines.
• Driving CRM initiatives and overseeing execution of campaigns.
• Should be a team player.
• Must have clear spoken ability in English and Bangla.

Employment Status

Full-time

Workplace

• Work at office

Educational Requirements

• Bachelor degree in any discipline

Experience Requirements

• 3 to 4 year(s)
• The applicants should have experience in the following area(s):
  Customer Service

Additional Requirements

• Both males and females are allowed to apply
• Email Communications
• Good English communication skills (verbal and Written)
• MS Office
• MS Excel

Job Location

Dhaka (Gulshan)

Salary

Negotiable

Compensation and Others Benefits

Skill Requirement

• English & Bengali