Intraco Group

Vacancy

1

Job Context

Days Hotel is looking for a smart, energetic, customer-focused and experienced professional to join our team as a Reservation Officer.

Key Responsibilities:

• Handle hotel room reservations through phone calls, emails, online booking platforms, walk-in guests and other channels.
• Manage individual, corporate and group bookings efficiently.
• Respond promptly and professionally to guest inquiries regarding room availability, rates, facilities, and services.
• Check room availability, rates and reservation status.
• Maintain accurate reservation records and reports, update the hotel booking system.
• Prepare and maintain accurate reservation records and reports.
• Coordinate with Front Office, Housekeeping and other departments to ensure smooth guest service.
• Handle reservation modifications, cancellations, and special guest requests.
• Communicate professionally with guests and corporate clients.
• Follow up on bookings and ensure proper confirmation and payment procedures.
• Ensure excellent customer service and maintain professional communication with guests.

Educational Qualification:

• Bachelor’s degree in Hotel Management, Hospitality, Tourism, Business Administration or a relevant field.
• Candidates with relevant professional qualifications and strong hotel reservation experience will also be considered.

Experience

• 2–5 years of relevant experience in hotel reservations, or hospitality operations.
• Experience with Hotel PMS, OTA platforms and online booking systems will be an advantage.
• Strong knowledge of hotel reservation procedures and room inventory management.

Required Skills

• Excellent communication and interpersonal skills.
• Good command of English and Bangla.
• Computer literacy and proficiency in MS Office.
• Strong customer-service and problem-solving abilities.
• Ability to work under pressure and handle multiple reservations simultaneously.
• Professional attitude, smart appearance and strong attention to detail.
Employment Type: Full-Time
Salary: Negotiable, based on experience and qualifications

Compensation and Others Benefits

• As per Company Policy 

Skill Requirement

• Business Communication
• Computer Literacy is a must