The Store Manager is fully accountable for the store's sales performance, team, client experience, and operating standards. Inspired by the store-leadership disciplines of category-leading beauty retailers, the role owns the store's business plan and P&L drivers — sales, shrinkage, and controllable costs — while building and coaching a team capable of delivering personalised, expert beauty consultations across skincare, makeup, fragrance, and personal care.
Position For: FCBT Ventures Private Ltd. (Sundora)
Location: Chittagong
KEY RESPONSIBILITIES
Business & Sales Leadership
- Own the store's monthly, weekly, and daily sales targets and cascade them into category-wise and staff-wise plans.
- Track daily sales, footfall, conversion, ATV, and UPT; take swift, data-led action to close performance gaps.
- Plan and lead in-store activations, brand promoter days, gift-with-purchase (GWP), and loyalty-programme campaigns with the Commercial/Marketing team.
- Review category and SKU-level sell-through with the Category Supervisor(s) and flag replenishment or assortment needs to Buying/Merchandising.
Team Leadership & Talent Development
- Lead and develop a diverse team, fostering an energetic, accountable, and client-first store culture.
- Set individual sales and behaviour targets for the team; conduct structured performance reviews and coaching.
- Ensure ongoing product-knowledge, selling-skill, and grooming standards training is delivered and completed by all Beauty Advisors.
- Build a succession pipeline — identify and develop Senior Beauty Advisors and Category Supervisors for future leadership roles.
Client Experience
- Set the standard for personalised, consultative beauty experiences that build lasting client relationships and repeat visits.
- Ensure the team actively enrols and engages members.
- Drive Google Reviews at the store level by ensuring every team member is asking the customer to share his / her feedback online
- Personally resolve escalated client complaints and service recoveries to a satisfactory close.
Visual Merchandising, Hygiene & Store Standards
- Maintain an immaculate, on-brand store environment — windows, gondolas, counters, and testers — in line with brand and category guidelines.
- Tester Management – Ordering and replenishment of the product testers
- Ensure timely execution of new launches, seasonal change-overs, and promotional sets.
- Uphold hygiene, tester sanitisation, and FIFO/expiry standards; ensure full compliance with opening/closing and loss-prevention SOPs.
Inventory, Cash & Cost Control
- Maintain optimum stock levels; lead regular cycle counts and full stock-takes with zero tolerance for shrinkage.
- Own daily cash, card, and MFS reconciliation and accurate EOD reporting to Finance.
- Manage all controllable store costs within budget and maintain accurate MIS/Excel-based reporting for management review.
Employment Type:
Office Hours:
Weekly Holidays:
Educational Requirements
- Bachelor's degree in any discipline; a background in retail, business, or beauty/fashion management is an advantage.
Experience Requirements
- 3–6 years of retail experience, including at least 1–2 years as a Store Manager or equivalent, ideally in beauty, cosmetics, or premium lifestyle retail.
- Demonstrated success driving sales targets and managing a multi-member store team in a high-volume environment.
- Working knowledge of MS Excel and POS/retail MIS systems.
Candidate Must Have:
- Good in English communication.
- Bold, smart, extrovert, confident and team player.
- Prior experience of handling large volume Retail sales / field force.
- Store / Outlet operations handling and culture fit.
- Retail industry and relevant store experience is preferable.
- Mindset to work under pressure and Anywhere in Bangladesh.
KEY PERFORMANCE INDICATORS (KPIS)
- Store sales achievement vs. target (MTD/QTD).
- Conversion rate, ATV, and UPT trends.
- Loyalty-programme enrolment and repeat-client rate.
- Stock shrinkage % and stock-take accuracy.
- Client satisfaction / mystery-audit score.
- Store audit score (VM, hygiene, SOP compliance).
- Team attrition and training completion rate.
- Controllable cost as % of store revenue.
Required Skills
- Visionary, hands-on leadership with strong business and commercial acumen.
- Ability to recruit, inspire, and develop top talent.
- Excellent communication and interpersonal skills; fluency in Bangla and English.
- Client-first mindset with a passion for beauty, trends, and service excellence.
- Composure under pressure and sound conflict-resolution ability.
- High ownership of store standards, VM, and brand experience.
Job Location:
- Sundora Beauty - New Outlet Location: Yusuf Tower, 71/A Zakir Hossain Rd, Chittagong
Salary:
